Terrible service

Worst service ever! Two high priority complaints, almost a month's waiting and my issue has still not been resolved.

FNB advised me that they will be closing my accounts and i should supply them with banking details from another bank so my funds can be transferred. After waiting 2 days for my banking details to be verified i was informed that it will take 3-5 business days for my funds to be paid over to my other bank account. Today is business day 7. After 3 emails without response, finally i got one today:

"Good day,

Our finance department is still in the process of processing the payment.

You will receive an update once the payment has been processed."

There are no words!!! 🤢🤮