GS
Gregory S
1 reviews | Active since Jun 2016
31 Jan 2020, 15:45
Terrible service
I used to be a huge fan of FNB - your service has gone to the dogs!
I have changed my number twice and still cannot receive OTP's. And trying to update my residential address is IMPOSSIBLE...
I have just sat on the phone trying to get through to someone that knew what they were talking about for 30minutes, gave up, tried the online chat which booted me off after I was ignored several times.
I have really lost all respect for you people.
Not impressed.
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Replies (1)
FNB (First National Bank)'s replyOfficial
31 Jan 2020, 16:06Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply31 Jan 2020, 16:06
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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