terrible service

The tellers in the branch are sitting at their cubicles doing absolutely nothing while all the customers are told to deposit money at the two ATMs that were working. The line was so long that it curved and ran down the passage of the mall. We were told that only clients who had coins were allowed to deposit inside the branch. What service is this??? Where on month end u have people in disgustingly long queues at the self service channels while staff are sitting doing NOTHING??? I had to add an extra R5 to my deposit just so I could b allowed to deposit money inside!!! Absolutely appalling service!!!