Terrible service

I registered a card for my son on the 16th of October at the FNB Killarney. I was advised the card will be ready for collection at the branch in 5 days. Today (30 Oct)I went to the branch and was advised that the card has not been delivered as the branch did not advise on the delivery address. This is not the fault of the client if the branch didn't let them know because as per the communication when I opened the card, I advise the lady assisting me that the card can be dropped off at the branch and I will collect there. This card is a birthday present for my son, said birthday is on Sunday the 3rd of November. This is a huge inconvenience for me as I am now left with no gift as delivery will only be in 3 working days. I asked for an immediate delivery and was told I will have to pay R260, WHY as the fault doesn't lie with me. Evidently a quick delivery is possible, but you have to still milk me dry. I am paying over R300 just to have an FNB Card and you want to charge me over and above for branch faults. Such disgusting service from FNB. I was initially complaining on the FNB website, however my complaint wouldn’t submit, as I was ‘supposedly’ not entering a valid cellphone number. Funny that the compliments tab submits without giving the error of an invalid cellphone number. So over and above treating your clients unfairly, you don’t even want to know of the bad experiences.