Terrible Service.

Once AGAIN!!... I have been emailing back and forth with FNB and on calls for hours with their staff. 4 months in and no where near my issue being resolved. I have asked FNB to please cancel my CPP ( Client Protection Plan) and every month they confirm it's cancelled but every month they will deduct the money from my account. I WANT A REFUND OF MY MONEY. Why can't you as a bank just do what you say you going to do.