TERRIBLE SERVICE

I have tried numerous amounts of time to register my business with FNB, they advertise this wonderful service, however no service comes with it! i registered my business, i was sent to a website to get my certificates, on this website it states that a password will be sent to you on your cellphone, it has now been far more than month and this password was never sent, i then contacted FNB to sort this out, i was given a reference number, and still to date, the customer service department at FNB has not come back back to me. I am in the process of looking for another bank for my business and well as personal and investments.