Terrible service

FNB used to be the best bank for me, until they decided to make changes without communicating with the clients. You are now requested to call the service provider for them to reverse debit orders to your FNB account. They are so ***ard that you are unable to even get hold of anyone from the call center to speak to. The consults you speak to on the app are extremely rude. I have lodged multiple complaints and no one called me back. This is by far the worst bank, trying to open a new account elsewhere. I'm done with this bank that does not value their clients.