Terrible Service

I am struggling since January 2020 to open two simple trust bank accounts (Centurion Lifestyle Branch) for kids that are named as beneficiaries in my late wife's Will. Documents from the Master of the High Court have been submitted over and over to no avail - excuses is "legal are looking at it" as the issue is apparently the "MT number" on both trusts have the same number from the Master. Other banks allow bank accounts to be opened with these documents, why not FNB? I had attorneys involved to resolved this issue, with letters explaining why and and and and........

I am a private wealth client of FNB and 25 years. Do I deserve this service after all these years??? Your service is terrible and I am tired of excuses!!!!!

If this issue is not resolved ASAP I will leave FNB with all accounts and investments. Your service sucks...........get this resolved!!!!!!!!! Nothing happens, terrible service – get your house in order!!!!! Why does other banks open these accounts under the same circumstances?????