1 reviews | Active since Mar 2016
Terrible service!!
<p>I have been charged for withdrawing cash but the error is with fnb for charging me a fee. I did not exceed my cash withdrawals and the consultant I spoke to this morning is Kurtus with reference number r ********** states I must wait 3 working days for getting my money back. This is ridiculous and why should I wait for an error done by fnb and he says I must call the refunds department if I don't get a response. This is very poor service once again</p>
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to makes urgent contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to makes urgent contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Hi Naomi.. I received a call from Carolina who have no customer experience whatsoever and she did not even know what she was talking about. I asked to speak to her manager because she tells me the same thing what the previous consultant told me. Absolutely useless!!
Hi Naomi.. I received a call from Carolina who have no customer experience whatsoever and she did not even know what she was talking about. I asked to speak to her manager because she tells me the same thing what the previous consultant told me. Absolutely useless!!
Still no feedback!!
Still no feedback!!