TERRIBLE SERVICE

With a lot of reluctance and disappointment. I am writing to you regarding the unbearable, terrible customer service experience we had. We went to one of your branches at Jabulani mall on Saturday we were assisted by Buyisiwe Mthethwa who if I must say was the worst employee you have. Her attitude was so terrible we even resorted to closing down our society account. we went to the bank to withdraw an amount of R 37000 and we were told the bank doesn't have money, when we asked what must we do because we need the money today the Teller got so irritated with us and gave us such a dismissive attitude and told us to go sit down we will have to wait for the people doing the deposits outside. after a while we were sitting our ticket number was called again, we went back to the same teller waited on the que until everyone left and the branch closed down. when we realized we’ve been waiting for over 10 min we then asked her if they are going to assist us she responded with a dismissive attitude telling us she's waiting for a manager cause she doesn't know what to do since we want the money today!!! I asked her if we didn't ask her this was she going to keep us in the dark for another 10 minutes without updating us of such. She ignored us and still made us wait few more minutes with silo. In light of the above matter, we were left hanging and dissatisfied we lost all faith to continue keeping our money with your bank we even considering closing the account because we don't want to encounter such unfortunate circumstances next time we need to withdraw a large amount of money from your bank .