Terrible Service
Fnb i am disgusted by the service i received from an agent forcing me to join a product(Legal for lawyer product). I want this to go to the person's management team as this is unacceptable. i feel victimized as a client being all the years with you guys. I would like to know who that person was after explaining three times to her i am not interested. This is really pathetic service. i will go to the media should this matter not be dealt with. i am disgusted. Right now i am thinking of of moving to Capitec Bank and i am a client for over 30 years. I want an apology from that person who called me. How can someome be employed who forces people to join a product. Better training needs to be provided or coaching.
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FNB (First National Bank)'s replyOfficial
10 Apr 2019, 11:30Good day Ricardo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Apr 2019, 11:30
Official
Good day Ricardo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***