TS
Tshephang S
1 reviews | Active since Apr 2014
26 Feb 2019, 17:41
Terrible service
I really don't understand what is really difficult of closing a credit card account. This is my last resort and hopefully FNB will do something. I have received ywo closure letters so far from FNB confirming that my credit card has been closed. 1 was in 2015 and the other was in 2017. Even today my credit card is still active in my profile. I have been in and out of your branch,made more calls just to waste my airtime. I believe the only solution is to close All my accounts. I can't sing one tune all the time.
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Replies (2)
FNB (First National Bank)'s replyOfficial
27 Feb 2019, 10:44Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply27 Feb 2019, 10:44
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
TS
Tshephang S's updateReviewer Update
18 Mar 2019, 17:55I am so disappointed that I had to go via this channel if this Matter was so easy to resolve. Anyway hope in future FNB can train its studf to resolve issues.
TS
Tshephang S's update18 Mar 2019, 17:55
Reviewer Update
I am so disappointed that I had to go via this channel if this Matter was so easy to resolve. Anyway hope in future FNB can train its studf to resolve issues.