Terrible service
I have never in my life had so many issues with a bank. I have been trying for a month to get a credit card. The card has been approved. 4 consultants have told me thet have received my documents anxd yesterday I got a mesage saying I have not submitted any documents. Today the courier company phones me. As soon as I answer, they just put down the phone. I phone back and wait on the line for 20min and no answer. I am seriously disgusted with the service.
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Replies (1)
FNB (First National Bank)'s replyOfficial
19 Feb 2019, 16:43Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply19 Feb 2019, 16:43
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)