Terrible service

Hi I will keep logging a complaint until my dispute gets resolved, my query was escalated to supervisors and managers for the past week but STILL no feedback has been given, the department responsible for reversing post 40 day debit orders should all be disciplined. 48 days later and my funds has not been reversed, i have followed up numerous times and not even management gets back to me. PATHETIC SERVICE or lack thereof from FNB. I will definitely be switching banks and will get as many people to switch. this is unacceptable. i should be refunded for all my airtime that i have used over R700 just following up. I had a temporary loan which was deducted end of January i should be given that money back in the meantime seeing that i have to struggle to get money because my reversal from October of R2712 is still not done. i am EXTREMELY disappointed in the lack of service or urgency that FNB has shown over this period.