AP
Adriaan P
1 reviews | Active since Feb 2015
03 Jan 2019, 13:29
TERRIBLE SERVICE
I have been charged R240 for insufficient funds in my account after canceling my funeral plan. I was on the line for 53 minutes going back and forth between departments because no one wants to help me. I am going to cancel my accounts with fnb and find someone who will help me in my time of need. I am very upset with the service I got from fnb after being a private client where I got great service but fnb does not care when you are poor in cash.
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FNB (First National Bank)'s replyOfficial
04 Jan 2019, 10:41Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply04 Jan 2019, 10:41
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards Hello Peter Complaints Team*** (option one)