Terrible service.

Hi

I was ****** on Xmas night (so technically 26th morning at around 3am). The guy stole my wallet with all my bank cards in it. I blocked them on the app and then went into the branch to get new ones. I was told you have to call them, they don't issue cards in the bank. I call and order cards and am told 3 working days. I go in on the 31st to find out why it is taking so long they inform me the cards have not even arrived in Johannesburg yet and it will be still another 7 days ... i complain and they say I can pay and extra R100 for a temp card. Should FNB mot pay this if the card is taking more than the 3 days I was quoted??? They say "we don't do that". I get a call just now (2nd Jan) to say the cards will be another 5 working days (so now after the 9th Jan). Im sorry but this is just ridiculous!!!! And every person I speak to at FNB could not be more disinterested if they tried.