TK
Thembokuhle K

1 reviews | Active since Nov 2018

22 Nov 2018, 11:53

Terrible service

I went to FNB at Durban the workshop branch on the 8th of May 2018 and I was assisted by Nokwanda and she opened a temporary business account for me and would close in six.months of.i didn't use it which was understandable.

So I went back today to Nokwanda to reactive the account as I have a project now and to my biggest surprise I get the most terrible service, firstly she doesn't want to assist me and shows me attitude and says she leaving at 12:30 today and can't assist me, I then ask for someone else to help me as I need this account today and she asked a fair, braided lady next to her and she refuses (behind the desk thinking I can't see her) and she makes excuses for her and says she only can help me so I can what if she had resigned or worked in a different province, would I have to go there???

I was very disappointed at the level of service and unprofessionalism, clearly FNB is not hungry for business and it's no surprise why Capitec is doing so well because they put the client first all the time!!

I Never do business is FNB!!! I JUST LEFT WITHOUT BEING ASSISTED

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Nov 2018, 12:16
Official
Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)