1 reviews | Active since Apr 2014
Terrible Service
I sent a debit order query to fnb on 25.06.2018, to date my issue has not been resolved. I have been sent from pillar to post with no help. My banker told me this was reversed and sorted but only to see that what she is talking about is something else, totally different to my issue. I don't know what to do anymore to get my money because seemingly this cannot be resolved. I have sent the Debit Order Form 3 times already to my private banker to see and assist. But still that is not helping. I have to run after FNB to check the progress as I don't get any feedback if I don't. I am disgusted with the service that I am getting from this bank.
Good Day Zimisele ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zimisele ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***