1 reviews | Active since Apr 2014
Terrible Service
I sent my documents regarding a debit a order dispute on 25.06.2018, I never got any response except for the email that was acknowledging. No reversal was done and no communication at all from FNB. I lodged a complaint with Hello Peter on 01.08.2018 about this bad service. I was called and told by my suppose to be a private banker to resend my documents again as they can't find my previous documents. I did, same day and I got a confirmation that my documents were received. That was the last time I heard about my dispute. No one cares to give me feedback from FNB. I AM VERY DISGUSTED BY THE SERVICE. IT'S NOW FOUR MONTHS AND MY QUERY IS STILL NOT RESOLVED.
Good Day Zimisele ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zimisele ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***