PJ
Palesa J

1 reviews | Active since Dec 2016

29 May 2017, 08:53

Terrible service

<p>I have been with Fnb for years to receive such service.m recently upgraded to premier acc n everything is a mess.charges ridiculous and my debit orders are returned in no funds where as with the cheque gold my debit orders would go thru n just get a notification that ur account is in excess.now even their own services are bouncing back.ive never experienced where my FNB funeral cover bounced while banking with Fnb.can I be daw graded immediately </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2017, 08:57
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

A formal complaint has been logged and referred to the relevant department who will provide you with feedback and resolution.

Your reference for the above complaint is ***.

Regards,

Complaints Resolution

Naomi Petersen

*** (option one)