terrible service.

Last week Friday, my card gets swallowed by the faulty FNB ATM at Montecasino, so I get notified the card has been disabled. Great, I do like that, security seems to work.

I have to now order a new card via the app, which i did. I EXPRESSLY stated that i wanted delivery at the Broadacres, Fourways Branch. Lo and behold, a few days later i get a sms notification that my card is ready to be collected at Cradlestone Mall, Krugersdorp - 30 KM AWAY FROM THE BRANCH I REQUESTED TO PICK THE CARD UP FROM! How did you manage to do that? Seriously?

Having already been inconvenienced to hell and back by not having a card, i drove to Krugersdorp after having to take time from work. There i am told i have to come back later, "the system is offline". almost two hours wasted driving to the branch I did not request the card from, and back to work. So I requested that the card be couriered to me instead after i get a second sms for me to come and collect the card from Krugersdorp.

This morning i get a phone call that the courier would phone to arrange delivery, but that i would have to wait until Monday, or fetch the card after 14:00. I phone to courier, and they confirm i can come and fetch the card. When i get there, NO CARD! So now, I have to wait until Monday sometime, and HOPE that the courier delivers my card.

If you can **** up something as simple as this so badly, this really makes me super uncomfortable thinking i can trust you with my money.