JM
Jenett M

1 reviews | Active since Aug 2012

23 Jul 2018, 09:06

Terrible Service

I app**** for Business account about 3 weeks ago and up until now there is no communication with FNB. I hold for about 2 hours and when the consultant eventually takes my call its either they are rude or unable to help. Can somebody tell me what is happening or if I have to cancel and open my account with another bank ??

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jul 2018, 09:56
Official

Good Day Jenett ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

JM
Jenett M's update23 Jul 2018, 12:32
Reviewer Update
I hope this matter will be resolved today !