Terrible service

<p>Perhaps leaving a review on HP will yield results.</p> <p>I received notification via FNB app in April that I qualify for Private clients Credit card. Followed the process, accepted and received confirmation that the card has been ordered and courier will be in contact to deliver.</p> <p>After no word from the courier and noticing on my profile that a new card has been issued, I contacted my private banker via the app to find out when I can expect my new card to be delivered. No response and I then followed up again.</p> <p>When wanting to process a transaction in a physical store earlier this week, it was declined. Apparently, someone cancelled the card.</p> <p>Spoke to my private banker, not very happy at that time and said that I wanted my new card. According to her, the courier company has been trying to get hold of me for some time. If I miss a call from an unknown number and a voicemail is not left, then how must I know that it is the courier?</p> <p>Finally, voicemail left yesterday - so unclear though that I could not return the call. They phoned again and wanted to deliver next Wednesday, which is not convenient. Then wanted to make a booking for Thursday. Someone phoned again this morning.</p> <p>I am not willing to wait until next week for a card that was supposed to be delivered more than a month ago.</p> <p>My experience with FNB has always been great however, this time round I am more than disappointed. Why should I follow up on a card delivery, why is an existing card cancelled when surely your system reflects I do not have a new card and why is the service from the private banker so shocking.</p> <p>I want my new card, if not today then tomorrow. At the delivery address until 17:00 this afternoon and 14:00 tomorrow.</p>