1 reviews | Active since Jul 2018
Terrible Service
To whom it may concern.
I have always been pro FNB, always telling everyone I know to move to them. Until this morning. I have ordered a premier card and that card has been delivered in the wrong area more than 40km from where I work.
No one knows what they are doing here. Spending over an hour on the phone, being transferred multiple times the only conclusion was that I have to cancel the card and re-order.
thank you but no thank you, you expect me to pay for a mistake made by you?
how can you help me?
Clearly you can't.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)