1 reviews | Active since Nov 2016
Terrible Service
This is the worse experience with a bank that a person can ever expect. Their slogan should be "we cant help you". On Monday the 25th June, I went to FNB personally and asked for the Business banker, was told that he isn't available and he will be available on Tuesday. The floor assistant couldn't give me a contact number nor could he make an appointment with or assist in other way regarding the business banker. On Tuesday i went back to the bank and was advised that he isn't in and they cannot confirm the time he will return, I left my contact details still have not been contacted. Every time i call the number for clear water it goes through to the call center who might as well have parrots working for them, cause all they say is that they cannot assist in any way, I need to go back to the bank. They insist that there isn't anyway to contact the branch directly. Absolutely ********** service from FNB.
Good day Pauline Naidoo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Pauline Naidoo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
