1 reviews | Active since Jan 2012
TERRIBLE SERVICE
The worst service I have received in a long time.
I have been sending e-mails, calling and trying in vein to get a response from FNB for the last 3 months. They simply do not reply to any messages. When I wanted to open an account, they phoned me back within 24 hours, but as for dealing with the 3 complaints that I have....NOTHING!
Good day Christoff,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will be in contact with you and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Christoff,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will be in contact with you and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)