Terrible Service

FNB has a terrible service, you know. I got a phone call around 8am, the guy that I spoke put me through to FICA department where my call was dropped. I then went to the FNB Gandi Square branch and attented by a lany by the name of Khanyisa to submit the documentation, I got there at 9 and left 10:15 without help, there only thing was that she told me was that the hold will only be removed once the card the is received because there card need to be scanned first. I then phone the call centre and demanded they money on the account but I told that the hold will be removed but will be held responsible should anything happen to my card and was told that I I need to send through the FNB Signature card which that was one of the document I had when I went to the branch. Yesterday, I went to the same FNB Branch to submit the same dodumentation submitted today and I did not have my original Identity document with me but had the original licence and the guy by Sibusiso told me that I cannot be assisted because I did not have my original ID with me. What kind of a bank offers such service heh?