Hellopeter
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1 reviews | Active since Jul 2016

16 Mar 2018, 12:24

TERRIBLE SERVICE

FNB unceremoniously deducted R558.00 from my account under the pretence of arrears even though I have paid my account. I am paying R150.00 for my device every month. When I called Premier banking they did not know about this transaction I was sent from Pillar to post . after two(2) hours on the phone the transaction was detected. Their phone system is terrible and its not user friendly . their attitude is against their motto (how can we help you). I need to know why they deducted this amount even though I have paid. they must change their motto to be (how can we frustrate you). I will cross over now to Standard Bank because it is not for the first time for me to experience this unbecoming situation

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Mar 2018, 12:49
Official

Hello Edgar70

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's update16 Mar 2018, 17:07
Reviewer Update
Instead of being redressed on this matter, I received a severe attack from a person who even refused to disclose his name. Bad service and instead of reporting FNB to you I am moving out of it now. Standard Bank had promised to call me on Monday for their packages. FNB used to be a good bank. They are now possessed with a demon of robbing their clients and arrogance. Their Client Service must close down.