TERRIBLE SERVICE

My husband has a Gold Credit Card with FNB and we settled the account in the beginning of January 2018.

We have been trying since then to close this account and have spend hours in the bank and filled in an FNB Credit Card Consumer Credit Card Account Closure form on the 6 January 2018 and yet no one has called myself or my husband in regards to closing this account. I have phoned ********** 888 only to hold on for 40min to be cut-off from the call on more then one occasion, spending over R400 worth of airtime in trying to close the account.

26 January 2018 phoned ********** 404 to be put through to 7 different departments because every time the person can not assist me in the manner. I tried ********** 111 for them to tell me that they can only put me through to the Credit card retention department which previously I have been cut-off from holding on 40 mins. Phoned out another R110 today and still no results.

This is ridiculous to spend so many hours in doing the most simplest task. FNB wants to have the following statement: FNB AIMS TO BE A VALUES-BASED COMPANY WHOSE EMPLOYEES SHARE ONE JOB DESCRIPTION - TO SERVE YOU AND TO DELIVER WHAT YOU NEED FROM YOUR BANK. OUR PROMISE OF "HOW CAN WE HELP YOU? " SAYS IT ALL. WE PLEDGE OUR FULL COMMITMENT TO PROVIDING YOU GREAT SERVICE AND HELPFUL INFORMATION. THE FOLLOWING IS A SUMMARY OF THE QUALITY OF SERVICE YOU ARE ENTITLED TO AS AN FNB CUSTOMER.

But can not uphold this. I understand that the new technology is the modern day thing but at this point it is not working for me.

I will be advising my husband to move over to my bank which is ABSA for I can walk into my bank at all times and get the assistance that I require from them and it does not take me a full month of phone calls with no results. This is actually very pathetic to say the least.

I am now at the point of not knowing anymore how to go about closing this account. Because clearly I am not receiving any assistance from modern day technology!!!!!!!!!