Terrible Service

I was under debt review, but paid off all my debts in 2016. After numerous attempts for FNB to update my profile, I was finally helped by a lady called Cherelle Smith. I also let her know that the credit card division has not updated my profile yet. She then sent me an email and asked me to forward it to all the relevant departments. I sent this email to the credit card department, the premier department as well as the complaints department. Below is the email I got back from the premier department:

"Good Day Mr. T Fourie, Thank you for your email. We apologise for the delayed response and any inconvenience caused. Kindly note, we are unable to assist with your request the matter has been referred to our Debt Review department for further assistance. Should you require further information please do not hesitate to contact our Debt Review department on ********** 002. Kind Regards, Thapelo Ntisa | Premier Banker | FNB Premier"

Thapelo could not even be bothered to read the email thread, nor could he get my name right! If he had read the mail, he would have seen that the mail came from the Debt Review Department!!!! I have sent him a response, but he did not even bother to reply.

This is terrible service, and I will be moving banks!