KW
Kelsey W

1 reviews | Active since Dec 2017

21 Dec 2017, 14:34

Terrible service

I had an issue with FNB and called the call centre to try sort it out. I got transfered to four divisions before anyone tried to help me. And between waiting almost 40 minutes for someone to help me I got hung up on twice! Your call centre is unclear and useless.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Dec 2017, 15:58
Official

Good Day Ms. kelsey anne van wyk

Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the Premier segment for investigation and feedback to yourself.

Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.

Thank you again

Kind

Regards

FNB Hello Peter Desk

Rahim Salamaan

Hello Peter Service Recovery Consultant

***