Terrible Service

Item: FNB (First National Bank)
Rating: 1
Author: Melissa N

Good Day

The service that i received from FNB dispute department is terrible. The fnb website says something else while your call center says something else.

there was no effort what so ever to resolve my case. poor and terrible feedback and service.

Very disappointing. No effort to help and assistance their clients. Poor service.

FNB does not go the extra mile for their clients!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 Nov 2017, 10:54

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply09 Nov 2017, 10:54

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

Melissa N's updateReviewer Update

20 Nov 2017, 19:47

Its gone over 2weeks now and Fnb has not contacted me. No phone from them. No follow up email. Nothing! Absolutely nothing! Just proven to show how perthatic they service is. They turn around time is 24 to 48 hours. Bull****! Worse than terrible service. They least fnb could of did was given me a phone call or even sent an email to let me know whats going on. Really sad and disappointed. Ashamed to be a client of Fnb!

Melissa N's update20 Nov 2017, 19:47

Reviewer Update