1 reviews | Active since Oct 2010
Terrible service
I had taken out 2 separate sim card data bundles. The moneywas being debited from my account and I was not receiving my data. When I called to inquire about this, the lady was being rude and making sarcastic comments to me. She said that I was allocated my data and I used it. I asked her to send me proof of the data being sent to me and she could not do so. She then made sarcastic comments and brushed it off when I complained. All I can say is that FNB has lost a customer for life.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)