DN
Darran N

1 reviews | Active since Sept 2017

18 Sept 2017, 09:30

Terrible Service

FNB have successfully turned an easy payment gateway into something that should be taken behind a barn and shot! Their clumsy interface between PayPal and FNB Online as well as inefficient staff who have no idea what they are doing has made this service not worth using in South Africa. This is definitely not an option for trade in this country unless you are going to be using their e-wallet service only.

Once again a bank has added red tape that has frustrated the consumer and has made international trade difficult. My recommendation as someone who deals with foreign exchange fairly regularly in importing goods is to not use FNB as your primary banking service.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Sept 2017, 10:08
Official

Good Day,

Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)