Terrible service
<p>I am really getting fed up with FNB. </p> <p>We were offered 0.15 percent discount on our bond (joint bond between myself and my fiance) if my fiance opened a cheque account. After a long battle of getting this resolved (as it was also disputed by FNB and we made them listen to the recordings) FNB said if we met the criteria we will get the discount. She proceded to open an account and now we are being told we dont meet the criteria even after it was confirmed on email?! The FNB consultant told us it is declined because the existing bond does not get debited of her new account, this is why we have not met the criteria. After it was confirmed on email that it would be fine if the bond debit is on my FNB account. </p> <p> </p> <p>As a private client i expect TOP service and is definitely not getting this.</p> <p>If this is not resolved asap i will be moving my car, bond and bank account form FNB to another bank as well as my fiances account.</p>
Good day Mr. stefan-de-waal
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. stefan-de-waal
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Thank you. Just to let you know now FNB says that the reason was because her salary and debits arent going off the acccount yet. We only changed the details for debits and accounts recently so salary and debits will only reflect end March.
No communication or proper feedback what so ever from FNB, just that we didnt meet the criteria. Shocking
Thank you. Just to let you know now FNB says that the reason was because her salary and debits arent going off the acccount yet. We only changed the details for debits and accounts recently so salary and debits will only reflect end March.
No communication or proper feedback what so ever from FNB, just that we didnt meet the criteria. Shocking