Terrible Service

<p>We recently registered with the Department of Social Services a Church (Tower of Light Ministries) and as required by Law a bank account was needed for the NPO i.e. Church so as to comply with the law. All our Documents were in place so we made an application for a Bank Account with FNB. The Three signatories went to FNB Cradlestone to Apply. As required we as the member/signatories had all the Documents for FICA, Constitution of the NPO and The Registration Documents from Social Services showing our Registration number and all. We went to FNB Cradlestone on the 3rd of December 2016 with all those documents. We were told that the Account is therefore “active” we also had to deposit an amount of R500 which we did. In January 2017 we tried to deposit money into the said account and were informed on two accession by the ATM that the transaction has failed. We then went to Featherbrooke Fnb and were told that the Account has been “Frozen” due to insufficient documents supp**** i.e. FICA Documents. We then went to FNB Cradlestone Again to enquire as to what that means and were Told that that, “Business division of FNB has Frozen the Account” because we did not Provide Proof of Residence for the Signatories. This is Strange because we opened the Account with These documents and we supp**** them to the Lady at Cradlestone who was assisting us by the Name of Lydia. We then gave them these documents again in January 2017. The Lydia then told us we would get a call on the that coming week because we went to the bank on a Saturday the business division only works on weekdays we should receive the call in that coming week. Which we did not. One of our members tried to do an Left to the Account and a Day later her EFT returned. Our Pastor has been going to the said FNB branch always been told the same story. One of the Stories the pastor was told was that The Church is not registered as Social Services. If that was the case Why Did they (FNB Cradlestone) OPEN an account us in the First PLACE. They are giving us stories always. My question is if the Account is “Frozen” the R500.00 deposited in December seems to be decreasing they seem to be taking service fees from a Frozen Account. Whenever we go to FNB Cradlestone where we opened the Account we never get a Straight answer. They seem to pass the Buck to the Business division. This is deplorable service from these people/organisation</p>