Terrible service
<p>I app**** for a credit card on my existing credit card account over a month ago. Since then I have not heard back on status of the application and I'm unable to reach the branch manager or get a direct contact number from the service desk. The service desk keep redirecting me into a maze and all parties that I talk to cannot address my simple query.</p> <p> </p> <p>I'm pretty sure that not being able to reach the bank manager of the branch is ******* and can cost them their banking license.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
FNB has been in contact with me via the phone and we agreed on a way forward and they confirmed that everything is fine. About an hour after, I got an email again asking for information I had previously sent - AGAIN.
I tried calling the number of the escalation person, only to reach the callcenter AGAIN. I tried to email to the escalation point, but the email bounced and said "NO SUCH USER".
This is a circus and FNB has no clue what they are doing. YOU ARE USELESS.
FNB has been in contact with me via the phone and we agreed on a way forward and they confirmed that everything is fine. About an hour after, I got an email again asking for information I had previously sent - AGAIN.
I tried calling the number of the escalation person, only to reach the callcenter AGAIN. I tried to email to the escalation point, but the email bounced and said "NO SUCH USER".
This is a circus and FNB has no clue what they are doing. YOU ARE USELESS.
I've received yet another request to provide documentation I've sent through earlier.
I want to cancel the application since you are useless.
HOWEVER, when I sent the request to cancel the application the email bounced. If anybody is listening (crick, crick) PLEASE CANCEL MY APPLICATION AND I WILL DEFINATELY TAKE MY BANKING ELSEWHERE.
I've received yet another request to provide documentation I've sent through earlier.
I want to cancel the application since you are useless.
HOWEVER, when I sent the request to cancel the application the email bounced. If anybody is listening (crick, crick) PLEASE CANCEL MY APPLICATION AND I WILL DEFINATELY TAKE MY BANKING ELSEWHERE.
Good Day
Thank you for your response.
We have forwarded this request to the relevant department to assist with this request and sincerely apologise for the frustration caused.
Regards,
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your response.
We have forwarded this request to the relevant department to assist with this request and sincerely apologise for the frustration caused.
Regards,
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
This was resolved and I have received the cards. Thanks for escalating it.
This was resolved and I have received the cards. Thanks for escalating it.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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