1 reviews | Active since Aug 2016
Terrible service
<p>Made an EFT payment last week thursday through cellphone banking(Beneficiary added by a call centre agent i spoke too and she added my email for proof of payments), i waited and waited for Proof of payment but nothing. then i contacted FNB Customer care twice asking for Proof of Payment to be sent to my email but dololo( still awaiting the email) .</p> <p> </p> <p>I am so disapointed cause i should have sent out that POP to the receipient by thursday.</p> <p> </p> <p>I called again today and was told that i wuold be charged for that POP even though i was already charged twice as per my 2 previous requests</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)