Terrible service

<p>I submitted a claim last year around 5th December. And today still FNB has not been able to tell me if my repairs is authorised. The rental car hired is now due to be returned Sunday. FNB does not want to accept responsibility for delaying the authorisation that lead to car hire days ending. If the assessment was done in time and parts were ordered non of this would be happening. I pay the premium every month. Every time I try to call the offices I hold for an hour. Keatla from the department promised he'll call me yesterday but never did. My private banking contact person also failed to get through to them. It's really bad service </p>