1 reviews | Active since Jan 2017

17 Jan 2017, 12:08

terrible service

<p>I have been trying to close my Tax free savings account. </p> <p>I have sent more than two requests for assistance. On the third attempt, i received an email with instructions, which i followed, but to dat the account is still open incurring me more losses than profit!</p> <p> </p> <p>Extremely disappointed with your service at FNB.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jan 2017, 12:48
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)