Terrible Service

<p>I am utterly disgusted with the poor service I just received from your call center</p> <p> </p> <p>So I have two devices on my online banking and I wanted to delink the one unfortunately this would require me to contact the call center to assist with delinking one. To my unfortunate luck Thabang Mahakwena landed on my call the boy started of okay and advised that he needs to authenticate me before continuing with my request so this is normal part of business and I was happy to do so BUT this was not the usual authentication, I got asked about Farms in KZN, business partners I know jack about and an house number in Protea that I don’t know and mind you I know very well where I stay.</p> <p> </p> <p> I then requested him to put me through his manager as I could not comprehend all this nonsense questions I was asked and told I only past 25%????????????? Which part of the stupid questions did I pass? Getting back to manager he then engaged in an argument with me as he didn’t want to put me through his manager as his manager would say the same thing and that he would be condoning the fact that I failed authentication by transferring me- what the hell is that! Minutes later he returns saying his manager cant take my call and gives me his managers surname, he can’t give away his teamleader name as its personal information …ridiculous</p> <p> </p> <p>Then the “team leader” Nkuli Sibanyoni takes my call and logs a complaint( ********** ) about the wrong ITC information they got from the validation system (I want this copy by the way) and because it’s a third party system it might take longer than 48 hours to get feedback so I guess I should wait for 48 hours while FNB decides whether I own a farm or business partners before they can assist me. It will probably take me less time to move to one of the big banks. So I guess its happy shopping for me or you can write off one of many unhappy clients because of this stupid validation system that you yourselves cannot manage.</p> <p> </p> <p> </p>