1 reviews | Active since Aug 2015
TERRIBLE SERVICE
<p>I have a 2 personal loans accounts with Fnb. i have a standing arrangment of R750.00 and R350.00 which was double debited on the 25/11/2016. i logged a complaint with them and they refunded the money on tuesday. Yesterday i got call from FNB REP and made another arrangement of R750.00 and R400.00. He said he will send everything through to the relevant depart. This Morning again they have DEBITED R1831.00 money kept for my rent. i know i am behind but i have financial difficulties. WHY DO THEY HAVE TOP GO IN MY ACCOUNT TO INCONVININCE MEYET AGAIN.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Fnb promised to do urgent refund yesterday today the funds are still not Put in ma account. is there a sense of urgency in my complaint. you then wonder why people leave FNB for capitec .
Fnb promised to do urgent refund yesterday today the funds are still not Put in ma account. is there a sense of urgency in my complaint. you then wonder why people leave FNB for capitec .