Terrible service

<p>i wrote to FNB yesterday to advise them to reverse a debit order of R169.23 they they debited. A lady by the name of Lerato called me, she could not explain why this amount was taken from me instead she said she wants to make an arrangement, i asked what arrangement cause you are already taking my money every month, she hung up on me when i asked her that. Please tell me this is the service you provide to your customers, she was *********** and rude, i want my debit order reversed by today. i want the FNB manager to call me and explain why was that payment taken from my account when they already took close to R4000 on the 27/10/2016. i await for the reversal.</p>