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claudia D

1 reviews | Active since Jul 2013

02 Mar 2020, 15:21

Terrible Service

They advertise service with a personal banker, which is not true, I called in a week ago, and was advised the EFT that i done, will be reversed in 5 days, Now i call to enquire and i get told i have to complete forms and there is a cost ..... Terrible Service

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Replies (2)
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claudia D's update05 Mar 2020, 14:08
Reviewer Update
I received a call, and that where it has stayed, still waiting, nothing has been sorted out.
I called the call centre now and all they say is, is under investigation. Its is now the 5th of March
3 days later and i called on the 25th , This is more than 24 hours... But i must just sit back and wait , while they take there time and charge me for services that the do not provide.
Again terrible service

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claudia D's update05 Mar 2020, 16:49
Reviewer Update
Compliments to Shakeel Mami for the wonderful advice and assistance and services.
He was the only person after speaking to 7 consultants, that was helpful