Terrible service
<p>They set my Risk profile to 1 for no reason (Lost my Ebucks rewards) and after countless calls no one can help me. Did an ITC check and profile is "Excellent". So much for "FNB. How can we help you". Absolutely incompitent and terrible service. Would not recommend to anyone. Thinking of moving all my accounts to Nedbank.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)