1 reviews | Active since Jan 2012
Terrible service
<p>My first 2 months with FNB was excellent untill I really need their help. I had a bad month of unexpected expenses and went to my bank for a temp loan. I was suckerd into applying for a revolving credit plan. After 24 hours of applying I was phoned by two different consults trying to sell me a credit card and the other one trying to selling me additional products on top of my newly created account. Non of them could answer why there wasn't any funs available on in my revolving credit plan. I finally went to the branch I opened the account with finally informed me I need to be atleast 6 months with them before I can opt for any credit plan. Seriously I would have never got into this mess if this is the case. If this is true how am I able to get one of your smart products in the first month of applying . Somewhere is someone ill informed because no other bank has this limitation.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thanks for the feedback guys you've restored my faith in FNB.
Thanks for the feedback guys you've restored my faith in FNB.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
