Terrible service

Company name: Renniss Auto Case number : *** Case Manager : Nomaswazi Sibande

The most terrible service ever.

FNB put a hold on our business account from the 18th of July 2022 to date. We have provided them with all the supporting documents as requested,yet till this day approximately a month later we still can't access our funds.

We literally have to keep calling them every 2nd or 3rd day to follow up on the progress as there's no communication from their end. This is so frustrating. When you call the call center they tell you they'll email the case manager and that's it. We then have to wait for Nomaswazi to call us whenever she gets to call us. This process makes no sense whatsoever.

Our business is under so much constraints as we need the funds to run our business.

FNB really keeps failing us.

Regards RenNiss Auto Leeto