Terrible service

<p><strong>I called FNB Connect on the 26/27 of September 2016 after received an sms confirming that the (UNLIMITED PACKAGE) would be activate and spoke to a consultant who i then assured me that the package would not be activated since the was no mone in my FNB account, I am really disapponted that the consultants incompetence has impacted me and the amount of trust i have in FNB and the service they give to us as customer's, i am now being advised that i wil need to wait another 30 days for the package to be cancelled, i am now being faulted for the incompente of their staff, I have requested for them to pull out the recorded call so they hear what i had requested but the response made me feel really upset as i felt that they were not empathysing and source of urgency was on a total "ZERO".....</strong></p>