1 reviews | Active since Oct 2016

25 Oct 2016, 11:52

Terrible service!

<p>I've been to our branch in Klerksdorp twice in a month and today for the second time the person who hands out the tickets informs me yet again that the waiting period will be at least 2 - 3 hours. I'm utterly disgusted as a loyal client of 6 years I'm seriously considering moving to a different bank.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2016, 14:40
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply25 Oct 2016, 14:40
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)