ZN
Zandile N

1 reviews | Active since Aug 2016

16 Aug 2016, 08:50

Terrible service

<p>I have been waiting for FNB to reverse a transaction that has been pending since 27 July 2016 for BP garage.</p> <p>They have taken their money on the 29 July already and the Manager from BP confirmed that </p> <p>ive sent thru a disputed for ********** on the 1st of August til today i have not received my money no one even bothers to conatct me egarding my complaint even spoke to Fiona from the complaints department and nothing has been done </p> <p>This is my last option to get my money im annoyed by FNB and its bad service</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2016, 09:32
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused. We're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 992272

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)